Q: How do I contact Teksoft Online Solutions?

A: You can reach Teksoft Online , e-mail -: info@teksoftonline.com and by phone.

PHONE NUMBERS
  Nairobi, Kenya: 254-254 -20 -2248668
 

Q: How long does it take to launch my program?

A: Our average implementation takes under a week. For basic service requirements, we can implement our services rapidly in hours and days. For complex service requirements, we can provide you with a time estimate after a quick assessment.

Q: How do you train your staff?

A: Skyweb-Evans representatives (consultants/agents) are typically college graduates with excellent written, verbal, Internet, PC, and online service skills. They are carefully screened and are subjected to a rigorous training before handling customer interactions. General training covers Internet, PC & Customer service skills while the Company-specific training covers company-specific products, services, culture and protocols. Upon completion of training, the representatives are tested and subsequently put on the job.

Q: What kind of reporting does Teksoftonline Solutions provide?

A: Teksoft Solutions understands that accurate reporting is one of the most important components of any customer service operation. We provide our clients with daily reports that can be customized to our clients' needs. The frequency of report generation in 24 hours can be increased or decreased as per the clients' specifications.